Qualidade do serviço prestado aos clientes da MGS: um estudo de caso com aplicação do SERVPERF
نویسندگان
چکیده
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ژورنال
عنوان ژورنال: Revista Brasileira de Administração Científica
سال: 2018
ISSN: 2179-684X
DOI: 10.6008/cbpc2179-684x.2018.002.0002